SUPPORT

Welcome to Reckoner's support site. This site helps you find solutions to your operational and usage problems. You can use this site to browse through our knowledge base and to connect to our support department.

Every employee in Ascomp is inculcated with the belief that a satisfied customer is a return customer. Support is an integral part of Ascomp/’s project delivery and is a fundamental part of our corporate values. Our long-term commitment to our customers is extended beyond the Project Life Cycle through our support services. Our support team comprises of qualified engineers/consultants fully trained on the solution. Support is provided through pre-defined Service Level Agreements on mutually agreeable terms and conditions.

The support centre will share its weekly status reports with our Project Manager, who will then get in touch/share the status with client’s SPOC on need basis biweekly/monthly.

Communication will be achieved via the online collaboration space set up by client for the purpose of this project. In addition the traditional communication media such as telephone fax and email would be used based on the need.

 

Self Help using FAQs and Documents

Click for Technical Support

 

FAQ You can use the support site to browse through most commonly listed problems. The FAQ section will also help you answer queries related to business processes and any issues that you are facing in using our business solutions

Chat Support Our chat support connects you directly to any available support personnel. Id's of each chat personnel are listed. If you know the id of the implementor assigned to your organisation, you can connect directly to him. If he is not available, you can buzz any of the available support personnel for assistance. A prompt response is assured

Latest Releases This forum will provide you with detailed information on current and future releases, and enhancements and upgradations currently being done in Reckoner.